Frequently Asked Questions
Everything you need to know about shopping with Access Denied.
How long does shipping take?
Domestic orders are processed within 24-48 hours and typically arrive within 3-5 business days. International shipping times vary by destination but generally take 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Please visit our Returns Portal to generate a prepaid shipping label.
How do I know which size to order?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we recommend sizing up for a relaxed fit or sizing down for a tailored look.
Can I modify or cancel my order after it is placed?
To ensure fast delivery, we begin processing orders immediately. You have a 60-minute window after checkout to request a cancellation or shipping address change via our support chat.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Are your materials sustainably sourced?
At Access Denied, we prioritize quality and ethics. 80% of our current collection is made from organic cotton or recycled polyester, and we are working toward 100% sustainability by 2025.